Delivery Information

 

How much does shipping cost?

FLAT RATE SHIPPING On All Orders

 

DaStrap offers flat rate shipping: $6 for purchases shipped in US; $15 for purchases shipped outside the U.S. 
Depending on your location, allow for 2-3 weeks for delivery.
There is no shipping for orders over $50.

The Fine Print:

 

    .    - Available to addresses within the contiguous U.S.

    .    - Allow 2-3 weeks for delivery.

    .    - All flat rate shipping orders are shipped ground via FEDEX, UPS or USPS.

    .    - Oversized items are NOT INCLUDED. (Any exempt items will be called out in the product description, so check there to see if an item is excluded as oversized)

 

The tracking says my package was delivered, but I don't have my order. What do I do?

Check with other members of your household, neighbors, apartment managers first to see if someone accepted the package for you. If you're unable to locate your package, feel free to contact Customer Service at 855-562-4727 and we'll help you determine where it is.

 

 

How do I ship to a military base?

Tips for shipping to an APO or FPO address:

Make sure to include the recipients full name and rank if applicable.

Use all address fields available, including "Company Name", "Address 1" and "Address 2" if necessary. Sometimes Military addresses are long!

Enter "APO" or "FPO" into the "City" field. This indicates that it is going to a military installation for delivery.

The State/Province field must read "Armed Forces" with the appropriate location. Options are Africa, Americas, Canada, Europe, Middle East, or Pacific.

Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed. This is the only way the system will know to charge for domestic and not international shipping and will result in a significantly lower shipping cost.

 

 

 

What should I do if I don't receive my package when I expect to?

If your package doesn't arrive by the expected delivery date, please contact Customer Care at help@dastrap.com or 855-562-4727 as soon as possible and we will be happy to contact the carrier to locate your package. It's very important that you notify us if your package is not received, as we don't receive notification from any other source. Packages must be reported missing within 30 days of the expected delivery date in order to facilitate research by DaStrap and our shipping carriers.

 

 

Why was my package delivered to a Post Office?

UPS and the USPS have teamed up to provide some fantastic low-cost shipping options, allowing companies like DaStrap to offer lower prices to our customer. Some Free and Economy Shipping packages will leave DaStrap via UPS and be delivered to your local post office for final delivery. This harnesses the strengths of both companies to get you your order quickly, with little to no cost. Generally packages are delivered to your home by your normal mail carrier 1-2 days after being received by the Post Office.

 

 

Will I have to sign for my DaStrap.com Delivery?

Certain packages will require a signature upon delivery. Orders over $100.00, or orders over $50 where Next Day delivery is chosen. Additionally, UPS occasionally requires a signature at it's discretion.